ESKADENIA Business Continuity Plan Announcement, Open


Our Valued Customers,

The ESKADENIA Team would like to wish everyone good health. As a precautionary measure towards reducing the impact of COVID-19 (Corona) Virus, our commitment to the health and well-being of our customers and employees, and following the measures taken by the Jordanian government, we have asked our teams in Jordan to attend to their work tasks from home as of today, March the 18th. The support operations will be running normally as our team will continue to have access to email, phones, online communication tools (such as Skype), and our technical support system, ESKA IMS.

Our customers can rest assured that management and teams will perform work as usual, while continuing to seamlessly support our customers/partners' operations as effectively as possible.

We look forward to moving on and getting operations back to normal as soon as possible; we appreciate your cooperation and understanding.

ESKADENIA Software Team

TELECOM

TelecomThe Communications industry has exceeded the one trillion-dollar mark. Every day, billions of calls and messages are exchanged via the various convergent communications network across the globe. Disruptive innovations in technology such as IoT, AI, Machine Learning, Blockchain and autonomous vehicles are demanding very agile responses from service providers. Not to mention with 5G networks underway, Communications Service Providers (CSPs) are now under pressure to cope with all the business and technological demands, being pushed to stay competitive in a very dynamic market.

New innovations and developments are transforming the Telecom industry into something completely new. We are looking at advanced services, functionalities and understandings. From greater demands in security and privacy features to IoT and Wearables, these are now becoming some of the core demands in the Communications industry. In effect, we require greater solutions in the way telecom works.

A new era for Telecommunications

Telecom Operators are evolving to become Digital Service Providers, generating revenue from more than just CDRs. Thus, the need for automating operations and business processes is of the highest priority now more than ever. The need for digital billing and charging systems that can handle any type of service-generated revenue and facilitate a diverse customer base is crucial to becoming a Digital Service Provider.

The aim is to seamlessly integrate into the communications value fabric that goes beyond the standard supply chain or simple value chain. By welcoming the progress of Telecom advancements, it is time to adapt to the market needs and the changing trends, therefore, a new way of running the Telecommunication sector is a must.

ESKADENIA® Software provides end-to-end communications software systems and solutions, enabling service providers and Telecom operators to run their businesses with outstanding performance, value, reliability and scalability.

What does this mean for Communications Service Providers?

Our range of ESKADENIA Telecommunications software products help Telecom companies run and manage customer relationships and billing processes quickly and effectively, covering a wide range of functionalities; from marketing campaigns and leads management to collections and electronic payments.
Our telecom software products support areas such as product definition, order management, service activation, SIM registration and customer care.

The integrated network

ESKADENIA Software’s comprehensive Convergent Billing and Customer Relationship Management features address multi-service operators such as 5G, LTE, GSM, GPRS, CDMA, WiMAX, VoIP, ISP and fixed networks.

In addition, ESKADENIA’s Telecommunications software products integrates with ESKADENIA’s Enterprise systems, as well as third party solutions through a very flexible and powerful mechanism and framework, creating a fully conducive workflow for your operations.

What we do

Product Catalog

Marketing Campaigns

Order Management

Workforce Management

Customer Onboarding

Provisioning

Digital CRM

Self-care

Voice of Customer

Case Management

Customer Insight

Customer Notifications

Mediation Gateway

Digital Charging

Digital Billing

Wholesale Billing

Roaming Management

E-Vouchers

Digital Wallet

Payment Switch

Dunning & Collections

Dispute Management

Legal
Matters

Inventory
 ESKADENIA’s Telecommunications software enables CSPs orchestrate all business processes through one platform covering a number of functions including:
  • Product Catalogue
  • Marketing and Leads Management
  • Fulfilment and Orchestration
  • Customer Onboarding
  • Customer Care and Self-Care
  • Workforce Management (WFM)
  • Convergent Billing & Digital Charging
  • Collections and Bad Debt Tracking
  • Payment Switch and Electronic Payments
  • Messaging and Customer Notifications
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