ESKADENIA Back to Business as Usual, Open


Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

Customer Management

Customers are the core of every business, and they are the main factor in a successful business workflow. As the telecom industry continues to evolve throughout the years, a more customer-centric business model becomes more essential. Technology is advancing and businesses are expanding, thus meeting all customer needs is no longer a luxury. Customer demands are becoming tougher to meet and ensuring those expectations are accurately fulfilled is becoming an even more complicated process.

Many telecom companies are now shifting to CRM software to ensure they can guarantee customer satisfaction. It does not stop there though, automation is becoming the solution to all customer management experiences. Why waste any more time or efforts when everything can be done for you in half the time?

With the adoption of customer management technology, ESKADENIA Telecom software brings together many systems that can appeal to telecom companies. Handling your customers has never been easier.

Thanks to ESKADENIA’s customer management software systems, you can achieve the following:
  • Deliver superb customer care services through an omnichannel approach.
  • Facilitate customer account management to keep all your customers’ information secure and up-to-date.
  • Streamline the handling of orders and inquiries with an advanced CRM system
  • Enable your customers to manage themselves using a feature-rich portal and mobile app
  • Collect your customers’ feedback and use it to further improve the way you serve them.
  • Follow your customers’ trends and behaviours on the various social media platforms.
  • Be ready to receive and handle your customers’ issues quickly and effectively.
  • Enhance communications with your customers through a centralized platform.
  • Collect customer insight from various sources and visualise them in elaborate dashboards and charts.

What are some of our products?

ESKA® Digital CRM is the main channel for managing customer operations. It a convergent web-based system designed to achieve successful end-to-end customer care services. The system handles the overall customer-facing business processes such as accepting orders, processing customer inquiries, and facilitating the collection process. It is a full-fledged customer management system.

ESKA® Self-Care is a web portal and a mobile app that enables customers to easily and securely manage their accounts, subscribe to new offers, update their information all by themselves. It enables customers to view their order status, review their bills, submit trouble tickets, and more.

ESKA® Voice of Customers is a powerful Customer Experience Management system, specialized in collecting customers’ feedback. It aims to process the received feedback and convert it into readable reporting formats, that way, top management can have an overall view of customers’ satisfaction to take any necessary actions.

ESKA® Case Manager is designed to handle customer-related cases and inquiries before activation and during operations with SLA tracking capabilities. It could be offered as a standalone system or part of ESKA Digital CRM.

ESKA® 360 Insight is a browser-based dashboard system to provide detailed insights & key performance indicators of the customer’s data. It integrates with analytics systems to identify the next best action for each case. It can also be used as a dashboard system to monitor day-to-day business operations by supervisors, commercial, and management teams. 
 
ESKA® Notifications is a centralized communication platform which provides an easy and convenient way for businesses to send and relay communication messages to their customers using multiple channels such as SMS, e-mail and push notifications.
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