ESKADENIA Back to Business as Usual, Open


Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

Incident Management

ESKA® IMS (Incident Management System) is designed for business-owners who wish to control, document and monitor their customer enquiries, claims, and support incidents. ESKA IMS collects and manages consistent customer incident data in a timely manner. Because of its dynamic and flexible design and configuration options, the system can serve a wide-range of industries.
 
ESKA IMS includes features to automate the approval process of customer incidents. It can be configured to send notifications, assign tasks, and escalate incidents to the appropriate individuals depending on the incident priority, time, type, status, and other custom criteria.
 
ESKA IMS allows users to configure Incident report forms, create customized reports and set data access controls. ESKA IMS users can include images, video, audio and other files to incident cases.

ESKA® IMS Key Features

  • Multi-departments
  • Case Management
  • Unlimited incidents/claims
  • Escalation Process Management
  • Services Definition 
  • Service Level Agreements
  • Accounts Definition
  • Case/Incident Tracking
  • Time Tracking
  • SMS and Email notification
  • Transactions/Messages log files
  • Reports and Dashboards
Our Customers
Our Customers
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